Active leak or water intrusion
- Asks
- Where is the water appearing, and when did it start?
- Captures
- Location of leak, timing, active vs. past, ceiling/wall involvement.
- Does next
- Flags as urgent, shares safe interior steps, and books an inspection.
Roofing call scenarios
The calls your roofing company gets—handled
For each scenario, see what the agent asks, what it captures, and what it does next. Realistic handling, with honest boundaries—no inspections, diagnoses, or prices for an unseen roof.
Hail, wind, or storm damage
- Asks
- When did the storm hit, and what damage is visible from the ground?
- Captures
- Storm date, visible damage, area affected, insurance status.
- Does next
- Prioritizes inspection, explains documentation, and schedules promptly.
Missing, lifted, or damaged shingles
- Asks
- How many shingles, and which part of the roof?
- Captures
- Extent, roof section, recent weather, roof age if known.
- Does next
- Assesses repair scope and books the right appointment type.
Repair versus replacement
- Asks
- How old is the roof, and how widespread is the issue?
- Captures
- Roof age, material, extent of damage, prior repairs.
- Does next
- Explains the factors involved and recommends an inspection.
Roof age and condition
- Asks
- Do you know when the roof was last replaced?
- Captures
- Approximate age, material, known issues, maintenance history.
- Does next
- Shares general lifespan factors and offers an inspection.
Inspection or estimate request
- Asks
- Is this for a specific concern or routine maintenance?
- Captures
- Purpose, property type, access, preferred timing.
- Does next
- Checks availability and books the inspection directly.
Insurance-related questions
- Asks
- Has a claim already been opened?
- Captures
- Claim status, adjuster involvement, storm context.
- Does next
- Explains coverage is the insurer's decision; avoids promising outcomes.
Material comparisons
- Asks
- What's important to you—cost, durability, or appearance?
- Captures
- Priorities, home style, budget considerations.
- Does next
- Compares asphalt, metal, and flat systems in general terms.
Commercial roofing inquiries
- Asks
- Is this a flat or low-slope commercial roof?
- Captures
- Building type, system, size, access, urgency.
- Does next
- Routes to commercial-capable follow-up with the right details.
Gutters, skylights, vents, flashing
- Asks
- Which component, and what's the symptom?
- Captures
- Component, symptom, timing, related leak.
- Does next
- Clarifies scope and books the appropriate service visit.
Existing-customer follow-up
- Asks
- What was the original work, and what's needed now?
- Captures
- Prior project, warranty status, current concern.
- Does next
- Connects to the right record and routes follow-up appropriately.
Vendor, employment, solicitation, wrong number
- Asks
- Can I help direct you to the right place?
- Captures
- Caller type and intent.
- Does next
- Politely handles non-roofing calls without wasting crew time.
The agent does not inspect a roof, diagnose damage, guarantee insurance coverage, quote an unseen project, or dispatch emergency help unless a real client explicitly configures that service.